399tk FAQ — Introduction
If you're using 399tk or thinking about getting started, it's natural to have questions. How do I register? How do I deposit? How do bonuses work? How long do withdrawals take? We receive hundreds of questions like these every day from users across Bangladesh.
That's exactly why 399tk created this dedicated FAQ section. Here you'll find clear, straightforward answers to the most commonly asked questions — all tailored for our Bangladeshi users. Millions of players in Bangladesh use 399tk every day, and this FAQ was built directly from their real experiences.
Questions are organized by category — Account, Deposit, Withdrawal, Bonus, Games, Security, Mobile, and Support. You can jump directly to whichever section you need. 399tk is always committed to making your experience as smooth and enjoyable as possible.
Here's the bottom line: If you can't find what you're looking for on this FAQ page, head to the support section at the bottom of the page. Our Bengali support team is available around the clock.
Account & Registration Questions
Below are answers to the most common questions about creating an account, logging in, and managing your profile on 399tk.
Opening an account on 399tk is quick and straightforward.
On the registration page Go to the registration page, enter your mobile number, set a strong password, and verify with an OTP. Your account will be ready in just 2 minutes. You'll receive your welcome bonus as soon as you register.
To register on 399tk, you need an active Bangladeshi mobile number, a password, and your name. Email is optional. A national ID may be required for full verification later, but this can be completed after registration.
No. Under 399tk's rules, each person may operate only one account. Creating multiple accounts is strictly prohibited and may result in account suspension. Bonus eligibility is also limited to a single account.
On the login page Click the "Forgot Password?" option. Enter your registered mobile number, verify the OTP, and set a new password. The whole process takes just 2-3 minutes.
Some details can be changed before verification is complete. However, changing your mobile number requires assistance from the support team. Your name and email can be updated directly from Profile Settings.
Questions About Deposits & Payments
Here are the most frequently asked questions from Bangladeshi users about depositing on 399tk — methods, processing times, and limits.
399tk accepts deposits via bKash, Nagad, Rocket, DBBL Nexus, and various bank transfers. Mobile banking methods are the fastest — your balance is typically updated within 1-5 minutes.
The minimum deposit on 399tk is BDT 500. The maximum limit varies by payment method and account level. In most cases, you can deposit up to BDT 100,000 per day.
Wait 5–10 minutes after your deposit and refresh the page. If your balance still hasn't updated, collect your Transaction ID (TxID) and submit it to our support team. Most issues are resolved within 30 minutes.
399tk does not charge any deposit fees. However, if your payment provider (such as bKash or Nagad) applies a service charge, that is governed by their own policy and is outside 399tk's control.
Withdrawal & Cashout Questions
Everything you need to know about withdrawing from 399tk — the process, timelines, limits, and how to resolve common issues.
Log in,
On the withdrawal page, Go to the withdrawal page, select your amount and payment method (bKash/Nagad/Bank), and enter your mobile or account number. Once your request is submitted, funds are typically sent within 30 minutes to 4 hours.
The minimum withdrawal amount on 399tk is BDT 500. The maximum limit varies based on your account verification level and payment method. Fully verified accounts can withdraw up to BDT 500,000 per day.
Withdrawals to bKash and Nagad are typically processed within 30 minutes to 2 hours. Bank transfers may take 1-3 business days. Requests submitted after midnight may be processed the following morning.
If your withdrawal is stuck, first check whether your account verification is complete — a pending KYC is one of the most common reasons for a hold. Unmet bonus wagering requirements can also cause issues. Contact our support team for a quick resolution.
Safe Withdrawal: 399tk always sends withdrawals to your registered mobile or bank account only. Transfers to third-party numbers are not permitted — this is for your own security.
Questions About Bonuses & Promotions
Learn about bonus eligibility, usage rules, and wagering requirements on 399tk.
New users receive a welcome bonus on their first deposit after registering. Free spins and special offers on your first bet are also available. For full terms and conditions,
On the promotions page See.
A wagering requirement means you must place bets totalling a set multiple of the bonus amount before you can withdraw it. For example, a 10x wagering requirement on a BDT 1,000 bonus means you need to wager BDT 10,000 before it becomes withdrawable. Each promotion has its own specific terms.
Not all bonuses apply to all games. Some are valid only for slots, others only for Sports Betting or Live Casino. Each bonus description clearly states which games it can be used on.
Share your referral link or code with a friend. When they register using your link and make their first deposit, you'll receive a referral bonus. The more friends you refer, the bigger your bonus. For more details,
On the promotions page See.
Please Note: Always read the terms and conditions before claiming a bonus. Withdrawing before meeting the wagering requirements may result in the bonus being forfeited.
Questions About Games & Betting
Learn about 399tk's Slots, Live Casino, Sports Betting, and game lobby.
399tk offers a massive game library —
Slots,
Live Casino (Baccarat, Roulette, Blackjack, Dragon Tiger),
Sports Betting (cricket, football, tennis), and
Game Lobby- and many more game types. You'll also find titles from all the popular providers here.
Yes. 399tk's
Live Casino The Live Casino section lets you play baccarat, roulette, and blackjack with real dealers in real time. HD video streaming brings the full casino experience right to your home.
399tk's
Sports Betting The Sports Betting section covers cricket, football, tennis, badminton, kabaddi, and more international sports. Live betting is available for all major tournaments, including the IPL, World Cup, and Premier League.
Start by checking your internet connection. Clear your browser cache and refresh the page. If the issue persists, try a different browser or device. If you get disconnected mid-game, logging back in will usually restore your previous session.
Questions About Security & Verification
Learn what measures are in place to keep your 399tk account and funds secure, and how to complete KYC verification.
Yes. 399tk uses SSL encryption, meaning all your data is transmitted securely. Our servers are hosted in protected data centers and undergo regular security audits. Your personal and financial information is never shared with third parties.
KYC (Know Your Customer) is the identity verification process, completed using a national ID or passport. Completing KYC raises your withdrawal limit, strengthens your account security, and reduces the risk of fraud. KYC is mandatory for large withdrawals on 399tk.
Go to Profile Settings and look for the 2FA option under the "Security" section. 2FA works by sending an OTP to your mobile. Once enabled, no one can access your account even if they know your password.
Change your password immediately and enable 2FA, then notify our support team. 399tk will never ask for your password or OTP by phone or message — if anyone does, it is a scam.
Questions About Mobile & App
Answers to questions about using 399tk on mobile, downloading the app, and mobile browser support.
Yes, 399tk is fully mobile-friendly. It works smoothly on both Android and iOS devices via any browser, with a responsive design that looks great even on smaller screens.
Google Chrome and Safari deliver the best performance. Firefox and Edge also work well. Older browsers or low-memory devices may experience slight slowdowns with Live Casino or graphics-heavy games.
Slots and regular games use minimal data. Live Casino, however, streams HD video and consumes significantly more. Playing over Wi-Fi is recommended. If using mobile data, make sure you have at least a 4G connection.
Support & Contact Questions
Find out how to reach the 399tk support team and the fastest way to get your issues resolved.
The fastest way to get help on 399tk is through Live Chat. Look for the chat icon at the bottom or bottom-right corner of any page. You can also reach us by email. Our Bengali support team is available 24 hours a day, 7 days a week.
To get your issue resolved quickly, please provide your username or registered mobile number, a description of the problem, and the relevant Transaction ID (if applicable). A screenshot is also helpful — it makes it easier to understand the issue.
Yes, 399tk's support team operates entirely in Bengali, built with Bangladeshi users in mind. English support is also available.
First, raise your complaint via live chat. If it isn't resolved, send a detailed email. 399tk takes every complaint seriously and aims to respond within 24 hours.
Get Direct Help: If you can't find the answer you need in our FAQ, contact us via Live Chat right now. Average response time is just 2 minutes.