399tk Terms & Conditions — What You Need to Know Before Using the Platform

1 General Terms

399tk is an online gaming platform offering slots, Live Casino, Sports Betting, and more to players in Bangladesh and internationally. Access to and use of this platform is subject to the following terms and conditions:

• You must be at least 18 years of age.
• Online gaming must be legally permitted in the country or region from which you are accessing the platform.
• All information provided must be accurate, complete, and up to date.
• You are playing for yourself and using your own account, not on behalf of anyone else.
• By using 399tk's services, you confirm that you are not a resident of any restricted jurisdiction.

Although these Terms & Conditions are published in Bengali, the English version shall prevail in the event of any legal dispute. 399tk reserves the right to refuse or revoke any person's access to the platform at any time and for any reason.

2 Account Registration & Verification

It is each player's responsibility to register accurately on 399tk. If any information provided during registration is found to be false or incomplete, 399tk reserves the right to close the account and forfeit any funds held within it.

• One Person, One Account: Creating more than one account per person, household, address, device, or IP address is strictly prohibited.
• KYC Verification: Identity verification with a national ID card or passport is mandatory before making a withdrawal.
• Account Security: Keeping your login credentials confidential is your responsibility. 399tk is not liable for any loss resulting from unauthorised third-party access to your account.
• Update Contact Information: If your email address or mobile number changes, notify the support team immediately.
• Inactive Account: An account may be marked inactive if there is no activity for 12 consecutive months.

3 Deposit & Payment Policy

399tk currently accepts deposits via bKash, Nagad, Rocket, and direct bank transfer. The following rules apply to all deposits:

• Minimum Deposit Amount BDT 200।
• Only deposits made from payment methods registered in your own name are accepted.
• Payments made through third parties are strictly prohibited, and any such deposits will be refunded.
• Deposits are usually credited within 5–15 minutes. If there is a delay, please contact support.
• If a double deposit occurs due to a technical error, the duplicate amount will be refunded.

4 Withdrawal Policy

Certain conditions must be met before withdrawing winnings from 399tk. The following rules apply to keep the withdrawal process transparent and secure:

• Minimum Withdrawal Amount BDT 500।
• KYC verification must be completed before your first withdrawal.
• Withdrawals can only be made to the same payment method used for the original deposit.
• Standard processing time is 1–24 hours (excluding bank holidays).
• Wagering requirements must be fulfilled before withdrawing any bonus winnings.
• Withdrawals may be temporarily held for verification in cases of suspicious activity.

Withdrawal requests are typically processed within 24 hours of submission. However, processing times may be extended due to KYC verification or other reasons. Our 24/7 support team is always available to help with any issues.

5 Bonus & Promotion Terms

399tk regularly offers a variety of bonuses and promotions. Each bonus comes with its own terms, which are clearly stated on the relevant promotion page. General bonus policy:

• Wagering Requirement: Winnings from any bonus cannot be withdrawn unless the specified wagering requirement (typically 15x–30x) has been met.
• Bonus Validity: Most bonuses must be used within 7–30 days of being claimed.
• Game Restrictions: Some bonuses are only valid on specific games — using them outside the games listed in the terms may result in the bonus being voided.
• Multiple Bonuses: Multiple bonuses cannot be combined at the same time unless explicitly stated otherwise.
• Abuse: Using multiple accounts or payment methods to exploit bonus offers will result in cancellation of all associated accounts.

6 Gaming Rules & Results

All games on 399tk are supplied by licensed third-party game providers. Game outcomes are determined by an RNG (Random Number Generator) and are entirely unbiased.

• If a connection is lost during a game, the outcome will be determined according to the server logs.
• 399tk reserves the right to void any abnormal winnings resulting from a software error or glitch.
• The dealer's decision is final in all Live Casino games.
• Bets in Sports Betting will be settled once official results are published.
• Any claims related to a technical issue in a game must be reported to support within 72 hours.

7 Prohibited Activities

399tk is dedicated to maintaining a fair and safe gaming environment. The following activities are strictly prohibited:

• Creating or operating multiple accounts.
• Playing games using bots, scripts, or automated software.
• Transactions involving money laundering or illegal funds.
• Bonus abuse or arbitrage betting.
• Unauthorized access to any system or network on the platform.
• Threatening or harassing other players or staff.
• Claiming withdrawals or bonuses using false or fraudulent information.

8 Privacy & Data Protection

Protecting your personal information is one of 399tk's highest priorities. For full details on how we collect, use, and store your data, please see our Privacy Policy can be found on the page.

• Your data is never sold to third parties.
• Documents collected for KYC verification are stored securely.
• Cookie usage and tracking practices are detailed in the Privacy Policy.
• You may request deletion of your personal data at any time.

9 Responsible Gaming

399tk believes gaming is for entertainment, not addiction. The well-being and financial safety of our players are always our top priority.

• Deposit Limits: You can set your own daily, weekly, or monthly deposit limits.
• Session Limit: An automatic break is triggered if you play beyond a set time limit.
• Self-Exclusion: You can self-exclude from the platform for any period between 7 days and 5 years.
• Reality Check: You will receive regular reminders of how long you have been playing.

To learn more about Responsible Gaming, visit our Responsible Play page.

10 Account Closure & Suspension

You may request account closure at any time through our support team. You will be given the opportunity to withdraw any eligible balance before the account is closed.

• 399tk reserves the right to close any account without notice for violations of these rules.
• Accounts may be suspended during investigation on suspicion of fraud or money laundering.
• Bonus balances in permanently closed accounts will be forfeited.
• Please contact support to recover your original deposited funds (excluding bonuses).

11 Limitation of Liability

The 399tk platform is provided on an "as is" basis. While we strive for uninterrupted service, our liability is limited in the following areas:

• If a game is interrupted due to an internet connection issue.
• Due to delays or failures on third-party payment gateways.
• Due to unexpected technical issues or server downtime.
• Due to issues with your device or software.

Under no circumstances will 399tk's total liability exceed your net deposits over the preceding 30 days.

12 Terms Amendment Policy

399tk may update or modify these Terms & Conditions at any time. For significant changes, we will make reasonable efforts to notify you in advance via email or through the platform.

• Continued use of the platform after any changes constitutes acceptance of the updated terms.
• If you do not agree to the updated terms, you may close your account and withdraw your balance.
• The date of the last update will always be displayed at the top of this page.